Shipping & Delivery Policy

    Effective Date: 2025.5.10

    Thank you for visiting and shopping at www.shopyreal.com.The following are the terms and conditions that constitute our Shipping & Delivery Policy.

    1. Order Processing Time

    All orders are processed within 1 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

    • Note: Processing time is the time it takes to prepare your order for shipment, separate from the transit time it takes for the package to reach you.

          High volume orders or stock discrepancies may occasionally cause delays. We will notify you via email if your order processing is expected to take longer than 3 business days.

    2. Shipping Rates and Delivery Estimates

    Shipping charges for your order will be calculated and displayed at checkout.

    We offer various shipping options, including:

    • Standard Shipping:
      • Estimated transit time: 8 - 15 business days.
      • Cost:  Based on weight/destination calculated at checkout.
    • Express Shipping:
      • Estimated transit time: 3 - 8 business days.
      • Cost: Based on weight/destination calculated at checkout.
    • Note: Delivery estimates are based on transit times provided by the carriers and are not guaranteed. Delivery delays can occur due to carrier issues, customs processing, or other unforeseen circumstances.

    3. Shipping Destinations

    We currently ship to the United States, Canada, select European countries,Australia,New Zealand,China,Singapore.

    4. Shipment Confirmation and Order Tracking

    You will receive a Shipment Confirmation email with a tracking number once your order has shipped. The tracking number will be active within 60 days.

    You can track your order via: A link in the email, a tracking page on our website, the carrier's website.

    5. Customs, Duties, and Taxes (For International Orders)

    ShopyReal is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

    We recommend checking with your country's customs office to determi6ne potential costs before placing your order.

    6. Incorrect Shipping Address

    If you provide an incorrect shipping address at checkout, please contact us immediately at hy2009meng@163.com. We will do our best to correct it before the order ships.

    If the order has already shipped, we are not responsible for packages delivered to the wrong address. The customer will be responsible for any additional shipping fees incurred to re-ship the package to the correct address.

    7. Damaged or Lost Packages

    If your order is damaged upon arrival or seems to be lost in transit, please contact us  as soon as possible. Please include your order number and provide photos if the item is damaged.

    We will work with the shipping carrier to investigate the issue and arrange for a replacement or refund according to our [Link to Returns/Refund Policy]. Note that investigations can take 3 business days or more.

    8. Shipping Holidays

    Please note that shipments are not processed or delivered on weekends or other major holidays observed by my business or carrier.

    9. Contact Us

    If you have any questions about this Shipping & Delivery Policy, please contact us:

    By email: hy2009meng@163.com